Additional Services

Proactive management Suite

24x7x365 Technical Support Standard on Every Server

High Secured backs every server with essential technical support delivered by highly experienced, highly dedicated professionals whose livelihoods depend on your satisfaction. Reliable and responsive, our built-in support is enterprise class.

Need more than our Built-in Support?

Every server you purchase from High Secured includes our built-in support, but if you need more management we also offer our Proactive management suite which allow you to purchase advanced management services, monitoring, priority support, and free administration hours designed to supplement the administration and maintenance of your self-managed servers. High Secured’s management suite enables you to create the optimal management plan for your business, lowering your operational costs and improving the security and availability of your hosted environment.

Level 1 “Built in Support” some management and strengthened security measures. (Self-Managed)

• Network Based Security
• 24/7/365 Technical Support
• SLA-based standard support responses in 24 hours or less.
• Hard/Soft Manual Reboots
• Monthly Server OS-Based Errata Updates (per request)
• Online Bandwidth Monitoring Tool (RTG)
• Overall Server Wide Monitoring
• On-Demand Server Security & Health Assessment (per request)
• Shared root/administrator access to server
• SLA-based hardware replacement of 2 hours or less.

High Secured’s built in support level of management includes basic monitoring, On-Demand O/S updates and patches (one request per month), and On-Demand Server Security & Health Assessments (one request per month). This is the perfect package if you and/or your administrative team handles the day-to-day operations of your server but could require assistance on rare occasions. As always general support is free as long as the request (the thread in its entirety) can be fulfilled in 25 minutes or less. General support provides you with a guaranteed 2 hour or less response from a support engineer.

Basic Level is considered Self Managed. High Secured partners with you to provide the basic managed services that your server environment requires to stay up-to-date and online. You should be prepared to take a very active role in your server’s ongoing maintenance including administering or requesting frequent security checks, applying critical patches, and auditing system efficiency and stability. High Secured’s approach to monitoring on built in level is: your server as a whole is being checked for general availability as our agents check HTTP.

The types of customers who select built in support level have previously handled a server and have the necessary skills to maintain and manage a server. Monitoring on the server is basic meaning your overall server is being checked for availability and not individual services or daemons. It is very possible that a single service can fail and our monitoring system will still see your server as alive and active. All of the higher Levels include a complete monitoring and recovery solution.

Level 2 Proactive management Suite Medium level of management, auto server updates and server monitoring. (Semi-Managed) $39/monthly

• Server Port Monitoring - 4 Services
• 24/7/365 Technical Support & (Telephone-Based Ticket Submissions)
• SLA-based standard support responses in 1 hours or less.
• Priority Support
• Monthly Server OS-Based Errata Updates (automatic)
• Online Bandwidth Monitoring Tool (RTG)
• SNMP Resource Based Monitoring
• Systems Administrative Service: 2 Hour / month 25% discount on +hours
• On-Demand Server Security & Health Assessment (per request)
• You maintain root/administrator access to server
• SLA-based hardware replacement of 2 hours or less.

Level 2 Proactive management Suite is our Medium level management solution. Dedicated Servers are placed within a port monitoring solution and able to define the specific Quick Response Recovery procedures they want to take place in the event of a service failure. In addition to monitoring your overall uptime the server also gets added to our advanced resource monitor that provides a careful watch over memory, CPU, and server load usage. As part of the level 2 service you don't need to worry about ever updating your server as it will be part of our auto updating service carried out by the System Administrators of High Secured. In addition to the intensive amount of support and services you get provided with Level 2 service you will also have the ability to utilize up to 2 Hours of Advanced Technical Support. This service alone is billed out at $75.00 per hour and we are including 2 Hour as part of the package.

Level 3 High level of security, management, auto server updates, and server monitoring. $69/monthly

• Server Port Monitoring - 8 Services
• 24/7/365 Technical Support
• SLA-based standard support responses in 30 minutes or less.
• Priority Support
• Monthly Server OS-Based Errata Updates (automatic)
• Online Bandwidth Monitoring Tool (RTG)
• SNMP Resource Based Monitoring
• Systems Administrative Service: 3 Hours / month 50% discount on +hours
• On-Demand Server Security & Health Assessment (per request)
• You maintain root/administrator access to server
• SLA-based hardware replacement of 2 hours or less.
• Server Anti-virus Protection

Level 3 Proactive management Suite provides you the maximum amount of management while still leaving you in the drivers’ seat. Dedicated Servers are placed within a port monitoring solution and you are able to define the specific Quick Response Recovery procedure you want to take place in the event of a service failure. In addition to monitoring your overall uptime the server also gets added to our advanced resource monitor that provides a careful watch over memory, CPU, and server load usage. As part of the level 3 service you don't need to worry about ever updating your server as it will be part of our auto updating service carried out by the System Administrators of High Secured. In addition to the intensive amount of support and services you get provided with level 3 you will also have the ability to utilize up to 3 Hours of Advanced Technical Support. This service alone is billed out at $75.00 per hour and we are including 3 Hours as part of the package.

Web-Based 24/7 Ticketing System

At High Secured, Technical Support is 24/7, as close as your keyboard. Sign in through myhighsecured.com, our customer support portal, and click on "Support Ticket System." Our 24/7 is monitored 24/7 by real people ready to help. Whether you log on to report an incident or request a manual reboot, we'll quickly put a resolution in motion.

Web-Based Live Support Chat

You have instant access to our skilled Support Team through High Secured’s Live Chat system to quickly report incidents, discuss previously reported incidents, or request assistance.

Phone-Based Support

Beyond simple incident reporting, your team has open help desk privileges with a qualified support technician. Call anytime, any day for assistance.

24x7x365 Remote Hands and Eyes

Our data center technicians are always on-call and on the move if the need arises to process a reboot or restore remote connectivity.

Automated & Manual Reboots

With out optional remote reboot service, you can trigger a remote reboot of your server.* For more individualized attention, you can also click through to request a manual reboot.

* on servers with remote reboot functionality click here

Uptime Monitoring

Reactive system monitoring through our exclusive IP Alert System. IP Alert constantly pings each server and, notifies our staff. Optionally you can add proactive monitoring where we can monitor server services as well as ping and we will act on your standing instructions and activate pre-established incident escalation procedures.

On Demand Resource Monitoring

We monitor your system's processor and memory against parameters you set, and alert you anytime utilization strays from the mark. Click here for more info

Network-Based Security Protection

We constantly monitor your system and protect against distributed denial of service (DDOS) attacks using a series of third party tools for layered and coordinated fortification of your server's network environment.

Bandwidth Monitoring and Tracking

Through real time monitoring, you can continually track bandwidth allocations and usage on a per-server basis. Real-time graphs and limit-approach warnings help your team manage to optimum levels, and reports are archived for trend analysis and decision-making support.

On Demand Vulnerability Assessments

Application code changes, server updates, software additions and configuration changes can all lead to security problems. Through Orbit you can request a Vulnerability Assessment that will alert you to any detected security problems, and will propose changes to resolve them.